Exercising due diligence is the secret to hiring the right contractor for your roof replacement project. A huge part of this is reading online reviews. As a matter of fact, it has become the norm. According to a 2017 survey, 97% of consumers read reviews for local businesses, and 89% of them trust what they read as much as they trust personal recommendations.
How do homeowners use online reviews to pick the best roofing contractor for the job? Lone-Star Roof Systems shares the three ways they’re helpful:
Verifying Claims
Believing every roofer is honest can cause a lot of problems. If you want to know about a prospective roofing company’s integrity, find out what others, especially Angie’s List users, have to say about it. All contractors put their best foot forward to attract as many customers as possible. A bad roofer might promise anything just to get your business.
Checking online reviews first is an effective way to know whether the claims your prospective roofers are making are true or not. If there’s a disconnect between their words and those of their former clients, that’s a red flag.
Avoiding Bad Deals
As in any business, there are less than trustworthy contractors. Avoid falling prey to dishonest roofing companies by reading online reviews and familiarizing yourself with them. Use the experience of others to protect yourself from being led to believe something that isn’t true.
Reading About Dispute Resolution Policy
Even the best roofing companies make mistakes, but only reliable ones do address them. The Better Business Bureau is perhaps the most authoritative source of the dispute-resolution history. An A+ rating doesn’t suggest that the company is perfect, but rather indicates that it addresses misunderstandings and shortcomings to the satisfaction of customers.
At Lone-Star Roof Systems, we know that we’re only as good as our last project. This why we use our rave reviews as validation to keep doing what we do right and spot opportunities to improve. A BBB-accredited company since 2006, we strive to maintain our A+ rating to earn the trust of property owners and protect them against scams. Call us at (800) 994-3194 today to discuss your roof replacement project and to get an estimate in Bryan or Huntsville, TX.
